Cookies.

We use cookies to ensure your shopping experience is a smooth. Cookies are small data files that are shared between your device and Couture de Nuit. They are used to remind us of who you are when you connect, so that we know if you are logged in or if you’ve previously added items to your basket. They are never shared with anyone else, and do not contain any personally identifiable information. They are just special numbers that only mean something useful to us.

Security.

We strive to ensure security, integrity and privacy of personally identifiable information of customers. We guarantee that any personal information that you provide during the registration and checkout process is kept confidential and is solely used for the purpose of processing your order. The information entered on our site will not be disclosed to any external organizations or third parties.

Cancellation.

After placing an order you will receive an email confirming the details of your purchase. Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Couture de Nuit. If a cancelled purchase has already been charged to the customer’s credit card, we will refund a credit to the account in the same amount within 7 business days.

Returns and exchanges.

The items may be refunded or exchanged in their original condition, with all tags and packaging if you receive a product that has a manufacturing fault or does not correspond your order within 14 days of receipt. This 14 day period starts from the date the goods have been signed for and delivered.

We will not accept returns on lingerie and accessories that have been worn or returned in a spoiled condition.

Please contact us via email info@couturedenuit.com to get the return instructions.

All refunds will be processed as soon as the returned item has been received by Couture de Nuit.

Customs duties, fees and taxes.

As all our products are manufactured in Spain and sent from Barcelona, there are no import duties within European Union and the UK. Import charges of other countries are not included in the item price.

Please check with your country’s customs office to determine what these additional costs will be prior to purchasing our products. We are not responsible for orders not accepted due to failure to pay duties and taxes. International shipping, duty and taxes are not refundable in the event of the return.

VAT

All the prices shown on our website to EU and UK customers include the VAT.

Shipping

The estimated delivery date provided by DHL is an approximation based on typical transit times and expected conditions. It’s meant to give customers an idea of when their package might arrive but is not binding.

Estimated delivery dates can be impacted by unforeseen circumstances such as customs delays, weather disruptions, or the remoteness of the destination. These factors mean the estimated date is subject to change.

If free shipping is delayed, there is no responsibility for refunds or compensation.

Gift certificete.

A virtual gift certificate valid for 1 year. The certificate can be used multiple times if the order total is less than the certificate amount.

To redeem the certificate enter the received code in the promo code field during the checkout.

Couture de Nuit funds UNICEF to help children and families who became the war victims in Ukraine for every item purchased with a gift certificate.

Copyright.

All the texts and photos on this website belong to Couture de Nuit. We reserve the right to modify the information on this site and the services and products described there in anytime without notice.